Terms & Conditions

Learn more about our legal agreements and contractual terms

Important Legal Agreements

Cyber Node provides web hosting to clients worldwide, We have a responsibility to protect each and every client and to provide the best services available. All clients of Cyber Node are subject to the following terms & conditions:

Content

We have a strict zero tolerance policy for illegal and unlawful content on our servers. If you are found to be hosting any illegal content, We reserve the rights to suspend and/or terminate your account immediately, though we will send a warning via e-mail. We also reserve the right to report you to the necessary authorities if you are found with illegal content on your hosting account. You have three chances, in the first instance a warning is given and you will be allowed to continue to use our service(s). On the second chance your service(s) will become suspended and you will incur a charge to un-suspend the account, to the sum of £45.00. On your final chance, you will be removed and banned from present and future service(s).

Adult

Pornography and sex-related merchandising are prohibited on all our shared hosting servers. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

Fair Usage

All of our shared, reseller and VPS servers storage capacity is shared between users. We have put a Fair Usage Policy in place to help make sure that all clients are able to use an equal amount of our resources. Accounts are limited to the resources set in their plan when signing up. (Unless specific permission has been granted by Cyber Node). Failure to comply with this may lead in account suspension and/or account termination without notice.

Resellers

If you are or become a reseller provided by Cyber Node you understand that all clients provided by you are your sole responsibility for all billing and support for your customers. This does not limit the account holder contacting us for support. All customers provided by the reseller are also agreeing to our terms and and conditions and also accept our privacy policy. If you have choose to terminate or have ended your service(s) with us will also terminate any other accounts that you hold under your reseller account. You also understand that you are solely responsible for the accounts and Cyber Node will have no dealings with those accounts unless instructed by the reseller provided by Cyber Node.

Accounts Backups

You are solely responsible for maintaining adequate backups of your content. We may provide a backup service for your hosting account(s) and Virtual Private Server(s) however, we do not accept responsibility for any failure of our backup mechanism. We may restore your hosting account(s), Virtual Private Server(s) from available backups without charge once each calendar month. If further restorations are necessary, we may charge a restoration fee per restore of £ 15 GBP fee for doing so unless account back up insurance has been provided to your account before the restoration is requested.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Free Hosting

Prohibited accounts at Cyber Node are prohibited from any kind of free hosting services from being offered from our servers. Free accounts take up valuable resources and can often cause security issues. If we believe or receive information about any possible free hosting accounts being offered or being used we may ask for evidence. If you are found to be hosting/offering free hosting accounts, your account(s) will be suspended with an administration charge of £15 to restore your account and also to terminate any free hosting accounts provided by you. If you are found again to be providing/offering free hosting on the second instance we will terminate your account without notice.

Payments

When joining Cyber Node you realize the payment methods are as follow: PayPal, Debit or Credit Card and Bank Transfer. All transactions are logged daily and are kept for fraud purposes. If your account is reported as fraudulent we will.

Client understands and agrees that disputing a payment made to Cyber Node, by means of initiating a credit or debit card chargeback, PayPal reversal, or using any other third party resource to reverse a payment will result in full and immediate account termination.

Subscriptions

We in no way at all tolerate refunds for subscribed payments, if you neglected to cancel a subscription after a service termination / cancellation then your account will automatically be credited the paid amount. Please ensure you cancel all subscriptions after terminating your contract with Cyber Node. A reversal fee will also cause you to have to pay a £30.00 administration charge.

Late Fees

We would like to remind all customers that if you neglect to cancel a service or pay your invoice(s) on time your service(s) will become suspended 3 days after the due date if your invoice(s) still continues not to be paid a fee of 10% of your outstanding invoice will be added after 5 days without receiving cleared payment.

Scripts

We currently do not allow IRC or IRC bots to be operated on our servers. * Any IRC Bouncers such as, but not limited to, psyBNC. * IRC Eggdrops. * Proxy Servers Any account found to be running IRC or IRC bots or proxy servers will be suspended until further notice. Banned list (All these are not allowed to run on our servers.) * UltimateBBS (all versions) * Ikonboard (all versions) * IRC Egg Drops * Proxy Servers * nph-proxy * The Anonymizer * Any soap mailers * PHP retro(s)/Habbo retro(s) We do not allow shoutcast servers on shared hosting accounts! Any illegal or hacking scripts are also not allowed, if hacking scripts are found you will be banned from our site full stop, illegal software will end up in an account termination without notice.

Refund Policy

We will not refund partial monthly fees to accounts. We require a minimum of 30 days notice for a cancellation.Refunds are given but on staff discretion only, Refunds will not be given for people that are hosting either illegal or hacking scripts, please do not ask for a refund if you are found to be doing this. We will not and cannot give refunds from a domain registration service, once your domain is registered in the ICANN database we are not able to offer you a refund. If your package includes a free domain and is requested to be transferred out within the first year of registering your domain with us, You will be fully liable for the full cost of the domain purchase before release.

Abuse Against Staff

We do not tolerate abuse against staff, this includes racist remarks, swearing, shouting or any other form of abuse. We reserve the right to remove you from our services if you are abusing our staff, we treat you with respect so please give a little back.

False Information

We use fraud checks and fraud records to determine that clients are not committing fraud. Using false information to access our services is not permitted, if you are found with incorrect information we reserve the right to terminate your account upon email notification. This includes, Address, telephone, email. You may also not sell, lend 'borrow', or rent your own account out to another user, or any other form of changing your account details to a new Client, all Clients must have their own account, If you wish for any service, account credit or a domain to be transferred, you must pay the administration fee of 'up to' £20.00 'One off'. If this is done without consent and authorisation, thus will be marked as fraud and the account/service(s) will be ceased immediately.

Age Limit

We feel that it is only fair for the younger generation to use our services, we have an age restriction to comply with certain rules and laws. The limit to use our service is a minimum of 16 years of age, if you are under this age you will need to send us a valid copy of your parents consent. If you are found to be under 16 with no consent or you have given the wrong age when requested we reserve the right to remove you from our database or request parental consent at anytime.

CPU Usage

In using our servers you understand that using the CPU to a level where other clients may suffer from downtime or server lagging is not allowed in anyway shape or form. If you are found to be causing a high CPU load we will either notify you or suspend your account until the software/script causing the issue is removed. But otherwise your account is not limited.

VPS/Dedicated Server accounts

VPS and Dedicated Server accounts are setup within 24 Hours usually within 60 Minutes, If we are delayed for any reason please allow up to 48 Hours. VPS and Dedicated Server accounts are not allowed illegal content in any way, shape or form and are still subject to above (Illegal content only), other scripts such as CastControl are allowed, and when it becomes illegal we will then investigate the matter.

Any offer of 'unlimited bandwidth' associated with any hosting product is made on the condition that the hosting service will not be used for: Streaming including but not limited to

Shoutcast services, video or audio conferencing or streaming, or the real-time delivery of media files or use of virtualisation techniques which split your server into two or more virtual machines.

If the servers are used for anything noted above then the unlimited bandwidth does not apply and instead you will get 1TB per month included and any bandwidth above that is then chargeable at £80 per TB used per month.

Cancellations

If you do decide to end your service(s) with us, be it yearly or monthly, you must submit the cancellation request at least 7 days before the service is due to be renewed, if you fail to do this your service will be left to run over by 7 days. We also reserve the right to request 50% of the full monthly cost if required.

Terms & Conditions change

We reserve the right to change, modify or edit our terms & conditions at any time we feel it is necessary. We also reserve the right to change prices of plans or plan specifications at any time without notice. Free domains if you receive a free domain with any product/service you are subject to three month contract before the domain is rightfully yours, if you cancel your service/product within the first three months we reserve the right to suspend the domain.

Disclaimer

Cyber Node will not be responsible for any damages your business may suffer. Cyber Node makes no warranties of any kind, expressed or implied for services we provide. Cyber Node disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, and any and all service interruptions caused by Cyber Node and its employees. Cyber Node reserves the right to change or update policies without notice. We also reserve all rights to refuse you service, for any reason during your time here! Thank you for reading and enjoy our services.

Cyber Node.

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